Returns

-Due to the perishables products we use the services of DHL express. The delivery time is within 24-72h, depending on your location. (Check out the Shipping and Delivery page for more information.)

-Our shipping rate is a flat rate of 40$.

-The cistomer can contact Bultruffe on this email address: sales@bultruffe.com if there are any problems with the order.

-If the customer is not satisfied with the order he have the right to return the order within 2 days from the delivery. (The truffles are perishable product.)

-The customer has to use DHL Express to return the order, as the delivery taxes are hold by the client.

-The order must be return in the same way as it was delivered.

-In case that the goods nad the package are in perfect condition, Bultruffe will return the payment by the original method.

-If there are any defects on the order, Bultruffe has the right to not return the payment to the client.

-The original packaging must be used to protect the product so that it arrives in perfect condition, and applying seals and adhesive tapes directly to the product is prohibited.

Returning address:

1 avenue Augustin Dumont, 92240 Malakoff, France